Cancellation & Refund Policy

Applies once a Guest has accepted an invitation and made payment toward a Journey

1. Overview

This policy applies to Guests who have received a confirmed invitation to an Aventerre Journey and made a deposit or payment. It should be read together with Aventerre's Terms & Conditions, which it supplements.

2. Deposit & Payment Schedule

A deposit is due at the time of confirmation to secure your place. The deposit is 25% of the total Journey price, subject to a minimum of $1,500. Where 25% of the price is less than $1,500, the minimum applies. The balance is the remainder of the price. When the balance falls due depends on the length of the Journey:

• Extended Journeys (four nights or more): balance due 60 days before the departure date.
• Weekend Journeys (three nights or fewer): balance due 30 days before the departure date.

If the balance is not received by its due date, Aventerre may cancel the reservation and treat it as a Guest-initiated cancellation as at the due date. Aventerre will attempt to make contact before doing so.

The deposit is non-refundable once paid. It secures accommodation, vendor commitments and a place on a deliberately small guest list, and covers the identity verification and background screening carried out before an invitation is issued — costs Aventerre incurs and cannot recover if a Guest withdraws.

3. Guest-Initiated Cancellations

Each tier below describes what is refunded of the amounts a Guest has actually paid. In the earliest tier the balance is usually not yet due, so in most cases only the deposit will have been paid and nothing is returned; where a Guest has chosen to pay the balance ahead of its due date, that balance is returned in full.

Extended Journeys (four nights or more, balance due at 60 days):

• More than 60 days before departure: the deposit is not refunded. If the balance has already been paid, it is refunded in full.
• 30–60 days before departure: the deposit is not refunded, and 50% of the balance is refunded, less the administrative fee.
• Fewer than 30 days before departure: no refund of any amount paid.

Weekend Journeys (three nights or fewer, balance due at 30 days):

• More than 30 days before departure: the deposit is not refunded. If the balance has already been paid, it is refunded in full.
• 14–30 days before departure: the deposit is not refunded, and 50% of the balance is refunded, less the administrative fee.
• Fewer than 14 days before departure: no refund of any amount paid.

Any refund issued under this policy is limited to amounts Aventerre has actually received and is able to recover.

All Guest-initiated cancellations are subject to a non-refundable administrative fee of $150, deducted from any refund due. This fee is not charged where Aventerre cancels a Journey, or where a Guest declines a price adjustment under the Terms & Conditions.

Refund requests must be submitted in writing to hello@aventerre.co. The date a request is received determines which tier applies.

4. Minimum Group Size

Each Journey requires a minimum of eight confirmed Guests to operate. Aventerre will confirm or cancel a Journey on the basis of enrolment no later than 75 days before departure for Extended Journeys, and no later than 45 days before departure for Weekend Journeys — in each case before the balance falls due, so that no Guest pays a balance on a Journey that may not run.

If a Journey is cancelled for insufficient enrolment, the section below governs.

5. Aventerre-Initiated Cancellations

Where Aventerre cancels for reasons within its control — including insufficient enrolment, a change of plan, or the unavailability of a Host — affected Guests receive, at their election, either a full refund of all amounts paid including the deposit, or a credit of equal value valid toward a future Journey for 24 months.

Where a Journey is cancelled due to events outside Aventerre's reasonable control, as described in the Force Majeure section below, Aventerre's liability to affected Guests is limited to the lesser of: (a) a place on an equivalent Journey departing within 24 months of the original departure date; or (b) a credit equal to the amounts paid, valid toward a future Journey for 24 months.

In neither case is Aventerre liable for airfare, visa fees, insurance premiums, vaccination costs, or any other expense a Guest incurs independently of amounts paid to Aventerre. This is among the reasons Aventerre requires Guests to carry travel insurance.

6. Rescheduling & Transfers

A Guest may request, one time per booking, to transfer their place to a different Journey date within 12 months of the original departure date, at no additional cost, provided the request is made at least 30 days before the original departure date for an Extended Journey, or at least 14 days before for a Weekend Journey. The deposit carries forward rather than being refunded.

7. Force Majeure

Aventerre is not obligated to provide a cash refund beyond what is set out in this policy for cancellations resulting from events outside its reasonable control. Where reasonably possible, Aventerre will offer affected Guests a credit toward a future Journey.

8. Early Departure & Unused Services

If a Guest leaves a Journey before it ends, for any reason, no refund is due for unused accommodation, meals, activities, or other services, and no refund is given for cancellation on or after the day of departure.

Aventerre will, however, make reasonable efforts to obtain refunds from the relevant suppliers and will pass on to the Guest any amounts actually recovered, less any costs Aventerre incurs as a result of the early departure. Recovery is frequently not possible once a Journey is under way, which is among the reasons Aventerre requires Guests to carry travel insurance including trip interruption coverage.

9. Non-Refundable Third-Party Costs

Certain costs — such as non-refundable venue commitments already made on your behalf, or travel arrangements booked independently by you — may not be recoverable regardless of when a cancellation is requested.

10. Removal for Conduct

A Guest removed from a Journey for violating Aventerre's Code of Conduct is not entitled to any refund, and Aventerre is under no obligation to seek refunds from suppliers on that Guest's behalf.

Where a Guest is asked to leave a Journey on fitness or safety grounds rather than for conduct, the Early Departure & Unused Services section above applies, and Aventerre will make reasonable efforts to recover and pass on what it can.

11. How to Request a Cancellation

Email hello@aventerre.co with your name and booking details. Aventerre will confirm receipt and the applicable refund, if any, in writing within 5 business days.